CUSTOMER SERVICE

DO YOU LIVE IN OR OWN A HOME IN PLETTENBERG BAY?

We would love to assist!

We are a local company specialising in equipping your home or office with energy saving solutions. When it comes to choosing a solar solution, there are many variables and many options to choose from.  We prefer to meet up on site to gain a better understanding of your requirements, assess your consumption and take a look at your current electrical supply. With this insight, we are better able to understand your requirements, discuss various options, answer any questions & finally offer solutions and provide a comprehensive quote.  We understand that the initial layout is costly and we will endeavor to keep our prices market related so that we can equip you with top quality products to enable you to reap the benefits of producing and storing energy. Our personalised service and quality workmanship is what sets us apart.
We do not provide generic quotes. We believe in treating each installation as unique. We pride ourselves on a strong work ethic, continuous communication and 24/7 backup support.

Book your NO OBLIGATION solar consultation with Tim, solar installer and owner of MESMERIC SOLAR.

AFTER SALES SERVICE: 

  • Our backup service support is unsurpassed with remote monitoring of your energy production & consumption via the LuxPower App. 
  • Both LuxPower and Dyness offer extremely good after sales service, and they will generally send a replacement inverter or battery rather than trying to fix individual parts. We remain responsible during the warranty period.
  • The LuxPower app has a tab on the login page which you would use to scan the barcode on the inverter and that will confirm the warranty.
  • Once the installation has been completed and commissioned, the equipment looks after itself. We monitor the installations remotely (if the customer has wi-fi and internet) to check that everything is operating as it should.

PLETTENBERG BAY / GARDEN ROUTE

Tim Kemp 082 374 9636
tim@mesmeric.co.za
Office: Lisa 082 374 9324
admin@mesmeric.co.za